Choose your size with care.
Completed orders are non-refundable. Please review our size and fit guide to confirm your correct size before ordering.
No refunds
We do not issue refunds to the original payment method for change of mind, an incorrect size, fit preference, colour choice, or another customer selection error.
Eligible exchanges or store credit
An exchange or store-credit request may be reviewed within 7 calendar days of confirmed delivery when every condition below is met. Approval is not automatic and is subject to availability.
- Unworn, unwashed, unaltered, and free from scent, marks, or damage.
- Original tags, hygiene seals, and packaging remain intact.
- The request is sent from the delivered order in your account within 7 days.
Pieces that cannot be exchanged
For hygiene and fairness, bodysuits, intimate items, pierced jewellery, altered pieces, final-sale items, and anything no longer in its original condition cannot be exchanged unless it was faulty when received.
How to request an exchange or store credit
- Open your orders, choose the delivered order, then select Request a return.
- Choose each piece and quantity, then select exchange or store credit.
- Wait for approval and instructions before sending anything.
- Pack the approved piece carefully and use the provided return method.
- After inspection, we will confirm the approved exchange or store credit by email.